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Customer Support

From product questions to order tracking or design assistance, we have an extensive network of support specialists ready to help through a variety of communication channels. Whether you prefer email, phone, or live chats, you’ll work with knowledgeable and experienced personnel to get the dedicated attention and information you need in a quick, concise manner.

Two overlapping stylized speech bubble icons, one red with three dots and one grey, centered on a dark grey gradient background. The graphic represents live chat support and expert consultation services for custom 80/20 aluminum framing builds.Two overlapping stylized speech bubble icons, one red with three dots and one grey, centered on a dark grey gradient background. The graphic represents live chat support and expert consultation services for custom 80/20 aluminum framing builds.

Live Chat

A 3D stylized red and white email envelope icon centered on a dark grey gradient background, representing contact options and customer support for custom T-slot aluminum framing inquiries.A 3D stylized red and white email envelope icon centered on a dark grey gradient background, representing contact options and customer support for custom T-slot aluminum framing inquiries.

Email

A 3D stylized red and grey telephone handset icon tilted on a dark grey gradient background. The graphic represents direct phone support and sales consultation for 80/20 T-slot aluminum framing projects.A 3D stylized red and grey telephone handset icon tilted on a dark grey gradient background. The graphic represents direct phone support and sales consultation for 80/20 T-slot aluminum framing projects.

Phone

1-844-802-0932

Customer Support Hours 
Monday - Thursday: 7AM - 5:30PM EST  |  Friday: 8AM - 4PM EST

Local technical support sales representative shaking hands with a customer in an industrial warehouse settingLocal technical support sales representative shaking hands with a customer in an industrial warehouse setting

Expanded Support in Your Local Area

80/20 offers local services and specialists through our network of distribution partners. As authorized 80/20 dealers these valued teammates in your area can provide design assistance, product management and ongoing support through the entire build process.

Guarantee

Service Guarantee

80/20 stands behind the quality of our products and services. If you’re not satisfied, neither are we. Our commitment is to be your trusted source for T-slot aluminum and solutions.

A close-up of a high-quality 80/20 T-slot aluminum frame assembly featuring branded end fasteners. A red "100% Satisfaction Guarantee" badge is prominently displayed over the silver extrusions to highlight product reliabilityA close-up of a high-quality 80/20 T-slot aluminum frame assembly featuring branded end fasteners. A red "100% Satisfaction Guarantee" badge is prominently displayed over the silver extrusions to highlight product reliability
Shipping Info

Shipping Lead Times

Track your order throughout the fulfillment process, review current shipping lead times to know when it will arrive, and quickly report any lost or damaged items.

A warehouse specialist wearing safety glasses and gloves carefully handling a bundle of silver 80/20 T-slot aluminum extrusions. The specialist is preparing the material for shipment in a professional industrial fulfillment center.A warehouse specialist wearing safety glasses and gloves carefully handling a bundle of silver 80/20 T-slot aluminum extrusions. The specialist is preparing the material for shipment in a professional industrial fulfillment center.
Returns & Refunds

Report an Issue with Your Order

Let us make it right. Report damaged, missing or other product issues to our dedicated support team. Start the return process for replacement parts or a refund.

An 80/20 branded cardboard shipping box with the "Build Your Idea" logo and a QR code. In the foreground, a silver T-slot aluminum extrusion is shown with an anchor fastener and a hex key, demonstrating the modular assembly hardware included in a shipmentAn 80/20 branded cardboard shipping box with the "Build Your Idea" logo and a QR code. In the foreground, a silver T-slot aluminum extrusion is shown with an anchor fastener and a hex key, demonstrating the modular assembly hardware included in a shipment
Tax Exemption

Guidelines for Tax Exemption

Follow the quick start guide to upload a sales tax exemption certificate for completing your order on 8020.net. 

Three circular grey icons representing business documentation. The primary icon features a file folder labeled "Tax Exempt," while secondary icons show tax forms with a pen and a percentage symbol.Three circular grey icons representing business documentation. The primary icon features a file folder labeled "Tax Exempt," while secondary icons show tax forms with a pen and a percentage symbol.
Password Reset

Forget Your Password?

Setup a new password with a link sent to your email address associated with your account.

An illustration of a computer monitor displaying a secure login screen with the 80/20 logo, username, and password fields. An illustration of a computer monitor displaying a secure login screen with the 80/20 logo, username, and password fields.