Quality Guaranteed

30-Day Money Back Refund

Thank you for shopping at 80/20 Inc. Our guarantee is to provide you with the best customer support possible. If you are not completely satisfied with your recent purchase, we are here to assist you with your return. We will accept your return and provide a refund to any parts & pieces returned within 30 days from the date of delivery. Any returns submitted after the 30 days is subject to a restocking fee. Additionally, returns are not accepted after 60 days from the date of receiving your products.

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Proof of Purchase

Please include the original receipt with your return. A receipt is required in order to exchange parts and pieces or receive credit back to the original payment method. Credits will be applied to the original credit card used for the returned order.

Process of Return

1. Call 844.802.0932 or live chat with 80/20 Inc. Customer Service Department to receive an RGA (Return Goods Authorization).

2. 80/20 Inc. will provide an RGA number and requests that the shipment be sent to our 80/20 facility at 1701 South 400 East Columbia City, IN 46725. If the items returned are due to an 80/20 error, a prepaid shipping label will be emailed to you for your use.

3. Place parts & pieces in original packaging or, if original packaging is unavailable, package according to the RGA repackaging guidelines.

4. Write your provided RGA # on your shipping label.

5. Ship your package to 80/20. Reminder that your package must be shipped within 15 days from the date that the Returned Goods Authorization was issued.

6. Returned parts & pieces will be inspected and accounted for upon return.

7. An 80/20 Inc. representative will contact you regarding any questions or concerns with your returned product.

8. Determined credit will be applied to original payment method and/or exchange of product will be handled accordingly.

Special Considerations

  1. Parts & pieces that have been used are not eligible for refund.
  2. Parts & pieces will be counted upon return before credit is applied.
  3. If returned parts have damage that was not reported within 30 days of delivery full credit will not be applied.
  4. An RGA (Return Goods Authorization) provided by 80/20 Inc. is required and MUST be written on the return box.
  5. All items must be shipped to 80/20 within 15 days of the request date of the Return Goods Authorization.
  6. We cannot accept any parts & pieces that do not have proof of purchase.
  7. If you purchase your order through a distributor, you must return your order through the distributor.

Reporting Damaged Products

Damaged or missing parts & pieces must be reported to 80/20 Customer Service within 30 days of delivery by calling 844.802.0932. The original shipping charges incurred on your purchases are not refundable as part of your return.